Terms of Service

General Terms & Conditions

Only those over 18 years of age may enter into a sales contract with the site.

Those under 18 years of age must have permission from a parent or guardian before placing an order.

A contract between the site and the customer will be established upon your actively agreeing to these terms and conditions at checkout.

Payment

The site does not charge any additional fees for placing an order, neither will we demand any extra fees after your order has been placed. Consequently, the amount you need to pay will always be the same as the total amount stipulated at checkout.

This sum includes the price of the item(s) in your order, VAT, and any delivery charges.

If you pay with a card using a different primary currency, your provider may levy a conversion fee, for which our site retains no responsibility.

Your Right to Cancel

You have the right to return or exchange your items for any reason.

If the returned items show signs of having been handled more than what could be deemed strictly necessary to assess their form and function, the customer is liable for any decrease in the item's value. The amount of such a decrease will be determined by the site.

Your right to cancel is dependent on the items being returned to us together with their original packaging and labels. You have the right to assess the items you receive, but this right will be compromised if any seals have been broken or labels removed.

In cases where the returned item is missing its case, packaging, instruction manual or certificate of authenticity, the site reserves the right to reject the return request.

The quickest way to exchange an item is to return the original item and place a new order.

In cases where the wrong item has been delivered, you may choose between a replacement item or a full refund.

All returned items should be carefully packaged so as to avoid damage during transit.

Returning items to the site is undertaken at the customer's own risk.

Faulty items: If you wish to return an item due to damage or production faults, we will assess each item manually and, in some cases, may ask you to send the item to us for inspection.

In the first instance, we will attempt to repair the fault. If this is not possible, we will provide you with a replacement product, on condition that the reported fault has been confirmed by us.

If it is not possible for us to provide you with a similar product, you reserve the right to demand a full refund.

Under normal circumstances, refunds will be credited to your account within 14 working days of our having received and accepted your return request. Refunds may only be credited to the same account and payment method used at the time of purchase.

Product Range

The site makes reservation for changes to our product range and reserves the right to remove a product from sale before a purchase has been completed. We also make reservation for items that are out of stock.

Delivery restrictions may apply for certain items.

The delivery methods we are able to offer is dependent on the items in your basket.

The available delivery methods are shown at checkout after you have provided information on your region and town/postcode.

The site makes reservation for any misprints on our website.

We are unable to guarantee that all images provided accurately represent the appearance of the product.

The site reserves the right to adjust its prices and correct any pricing errors.

Force majeure

The site is not liable for any failure to fulfil any part of this agreement if the failure is due to circumstances beyond our control.

Examples of what is considered a Force Majeure include, but are not limited to, action or inaction by a government authority, newly implemented or amended laws, industrial disputes, blockades, fires, floods, sabotage, major accidents, and natural disasters.

The definition of Force Majeure also includes decisions taken by authorities that negatively impact the market or product itself, such as restrictions on indications, warning labels, prohibited items, etc., as well as abnormal market conditions, or if the company's normal operations have been affected by criminal activity.

Dispute Resolution

Complaints or comments regarding the site's products or services should be made to our customer service team by e-mailing us.

If you are dissatisfied with our handling of your case, please contact your national consumer protection authority.

We are in no way obliged to enter into alternative dispute resolution methods but will assess possible courses of action on a case-by-case basis.